Frequently Asked Questions

What primary services do you offer?

CNC Machining, Laser Engraving, Epoxy Countertops, Sublimination

What do you specialize in?

Do not really have a speciality.  Although, my wooden flags have been my biggest seller.

What are the rates of your services?

Labor is $50 per hour.  Every build has a Shop Fee of 15%.

What is your refund policy?

All Sales are final. However, if you receive a product that was damaged during shipping, please email us nickscustomwoodworking@gmail.com within 3 days of receipt of the product. Customers who order a personalized item, will be required to pay a 50% non-refundable deposit. Products cannot be returned if a product has been personalized (names, dates, initials, etc.) in any way or the product has any visible wear or use or the customer has retained ownership passed the 3-day return period.

What type of warranty do you provide (on custom work)?

WARRANTY POLICY Due to being a product of nature, merchandise may behave unpredictably from any of the following reasons: changes in relative humidity, changes in temperature, changes in product moisture content, customer care and the passage time. Because of this, we can unfortunately offer NO warranties at this time. As a result of these products being made of a natural material and by hand, there may be some variances in color, depth, grain pattern, shape, etc. Therefore, they may not be ‘exact’ to the photo examples. As a result of the external forces mentioned above products may experience changes after being delivered, not limited to: Change in color due to UV light and aging Movement or Splitting in the wood grain. All products are inspected and guaranteed to be of quality craftsmanship free of defects when shipped.

What are your terms and conditions?

LIMITATION OF LIABILITY In no event shall Nicks Custom Woodworking, LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. DISCLAIMER Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Nicks Custom Woodworking, LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

What is the timeline for a project?

It really depends on the project and build.  I am a one person operation and only do this part-time.  A custom flag will take around 4-6 weeks, usually shorter depending on how many other projects I have going on.  I do not have the space for inventory, so everything is made as ordered.